Returns + Repairs

RETURNS

Vanessa Mooney will accept items purchased from vanessamooney.com only within our specified return window (see below). Merchandise must be in its original condition, unworn and free of any damages to be exempt from any restocking fees. Clothes must have their original tags attached.

We do carefully watch return patterns for potential abuse and over-returning by individual customers, so we reserve the right to refuse return service when we deem necessary.

We do not refund any shipping fees. 

Returns Center

 

HOW CAN I CHANGE OR CANCEL MY ORDER?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to websales@vanessamooney.com right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!

 

CAN I RETURN SALE ITEMS?

Sorry, but anything purchased from the sale collection is final sale and not eligible for return. If you have any questions about an item before purchasing it, you can always contact us at websales@vanessamooney.com. If you purchase a sale item and it arrives damaged, that's a different story, so contact us right away!

 

RETURN WINDOW

You have 21 days from placing your order to initiate a return. Please note, the 21 days begins when your order is placed, not when you receive it.

Pre-ordered products are an exception, we give a 21 day return window from the date your order has shipped to initiate return. 

 

LATE RETURN

If you attempt to initiate a return outside of the window, our online returns center will reject it and let you know. If you do happen to ship an ineligible return without using our online return center, our warehouse cannot process it and must ship it back to you.

 

EXCHANGES

Sorry, we are unable to process exchanges. If you want a different item(s), we recommend initiating a return for the item(s) you don't want, and then just placing an entirely new order for the item(s) you do want. You'll likely receive the new item(s) faster this way, since we don't have to wait for your return, process it, and then ship the replacement.

 

WHEN WILL I GET MY REFUND?

Once you have shipped the return back to us, allow normal shipping times for us to receive it. You can track your return shipment in our online returns center. Once we have received your return, please allow up to 3 business days for us to process it, look over the items and issue your money back. Please note that the estimated return amount that displays in our online returns center is indeed estimated, as we must reserve the right to make any necessary adjustments based on the condition of the item(s) being returned. 

 

RETURNS IN THE UNITED STATES

For returns inside the United States, you can initiate a return through our online returns center. Simply input the email you made the order with, and the rest is a piece of cake. 

Returns Center

HOW DO I SHIP THE RETURN?

If you have the original packaging, all the better. If not, just safely package everything in a mailer and tape the shipping label to it. The return address will be provided on the label. Then just get it to USPS.

RETURNS OUTSIDE THE UNITED STATES

We currently do not offer pre-paid shipping labels for orders placed outside of the U.S., you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable.

No International exchanges, sorry. 

 How to send back:

  1. Add all unwanted item(s) to box *Read our return policies thoroughly, we will not accept any merchandise that does not match our requirements*
  2. Fill out the return form.
  3. Include your original packing list, to prove country of origin is US.
  4. Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice. Putting that declaration on there lets us avoid paying duties/taxes on our own merchandise. Customer must declare it to avoid a deduction from their refund!
  5. We can’t issue a refund until the package is received. If the package got lost, it is the customer’s responsibility to file a claim (if you bought insurance).

Please note: we recommend writing down your return tracking number so you can track the status of the return yourself. 

REPAIRS

JEWELRY

If the item was purchased within the last 6 months and we have confirmed we are able to repair the item, there is a 10% repair fee. If the item was purchased over 6 months ago, there is a 20% repair fee.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. 

Items purchased through other retailers whom are located within the United States must be returned for repair to the store or website where the item was originally purchased. They must request a repair authorization and have it shipped to us directly. If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Items purchased through any and all other retailers located outside of the United States are subject to shipping fees to and from our warehouse.

We are unable to refund any shipping or handling fees related to your purchase or return. 

For any questions regarding this please email websales@vanessamooney.com.

CLOTHES

 Please contact us right away if your order arrives damaged: websales@vanessamooney.com