Returns, Exchanges & Repairs
• RETURNS & EXCHANGES
You have 21 days to initiate a return on your order. Please note, the 21 day window begins when your order is shipped, not when it is delivered.
This also applies toward pre-ordered items. The 21 day return window begins once your item is in stock and has been shipped.
Please see our policy below regarding items marked as Final Sale.
We will gladly accept returned items purchased from vanessamooney.com, within our specified return window (see below).
We offer a discounted Priority shipping rate of $6.99 USD for Returns within the US via our Online Returns Center. Exchanges are free within the US.
Items must be in their original condition and must not have been worn, used, altered, damaged or washed. Please take care when trying on garments, as we cannot accept returned garments that have incurred any stains or odors, this includes deodorants and perfumes. All clothing items must have their original tags still attached. If your item arrives damaged, please immediately request an exchange through our Online Returns Center, or contact our team directly at firstname.lastname@example.org or via our chat portal.
Important: In order to protect the health and safety of our customers, please wear undergarments while trying on clothing and do not remove the sanitary sticker from Swimwear while trying on. Swimwear must have sanitary sticker intact in order to qualify for a return or exchange. Any swimwear returns received with sanitary sticker not intact, will not be eligible for refund or exchange.
We carefully watch return patterns for potential abuse and over-returning by individual customers, and we reserve the right to refuse return service when deemed necessary.
Please allow up to 7-10 business days from the date your return is delivered back to us to receive your refund. The $6.99 return shipping fee will be deducted from your original order amount.
Holiday Return Window & Policy
From November 15th through January 1st of the following year, we offer extended Return & Exchange windows for US-based orders. All Returns or Exchanges submitted during this period are eligible for Return or Exchange up through January 15th. After that time, our normal Return Window applies.
We gladly accept Exchanges via our Online Returns Center, at no cost within the US.
If you attempt to initiate a return outside of the allotted return window, our Online Returns Center will reject the request. If an ineligible return is independently shipped back to us without using our Online Returns Center, our warehouse cannot process it and it will be disposed of or shipped back to you at the customer's expense.
Returns & Exchanges Outside The United States
We do not offer pre-paid return shipping labels for orders placed outside of the US. The customer is responsible for all International return shipping costs using the shipping carrier of their choice. Initial outbound shipping costs are also non-refundable including and any duties and taxes paid by the customer. However, if you received an item that is defective or damaged that is another story, so please contact us right away at email@example.com for assistance.
We do not offer International exchanges at this time. We recommend going through the standard International returns process below, and then placing an entirely new order via our website. Please refer to our standard Return Policy above for more details.
Returning International orders:
Please read our Return Policy thoroughly. We reserve the right to refuse any returned merchandise that does not meet our requirements.
Add all returnable item(s) back into their original packaging.
Fill out our return form.
Include your original packing list, to prove country of origin is US.
Ship us the return package using the carrier of your choice, to the following address: 227 N Belcher Ave, Clearwater, FL 33765
Please declare the contents as “9801 US GOODS RETURNING” on your commercial invoice. *Customer must declare this to avoid a deduction from their refund!
We cannot issue a refund until the package is received. If the package is lost in transit, it is your responsibility to file a claim with your carrier, if insurance was purchased.
- Please note your tracking number so that your return can be tracked and monitored in transit.
Returning Final Sale Items
Pieces marked as Final Sale are not eligible for return. If you have any questions about an item before purchasing it, you can always contact us at firstname.lastname@example.org or use our chat portal. If you purchase a Final Sale item and it arrives damaged, that's a different story, so please contact us right away!
All items that were discounted using a Sitewide or Holiday codes are not eligible for return or exchange. Sale section items that were further discounted after markdown using a code are not eligible for return and are subject to the same Final Sale policy noted above.
Only one discount can be used per order. Discounts cannot be stacked.
Once your return has shipped, allow for normal shipping times for us to receive it back here to us. You can track your return shipment in our Online Returns Center. Once we have received your return, please allow up to 7-10 business days for us to process your return, inspect the items and issue your refund. Please note that the estimated return amount given in our Online Returns Center is indeed estimated, as we reserve the right to make any necessary adjustments based on the condition of the item(s) being returned.
At this time, we are not offering repair services for Jewelry. We apologize for the inconvenience and look forward to offering this service again in the near future.
Please contact us right away if you received a damaged or defective Jewelry item from your order. You can email us at email@example.com or use our chat portal.
Please contact us right away if you received a damaged or defective Clothing item from your order. You can email us at firstname.lastname@example.org or use our chat portal.
Please contact us right away if you received a damaged or defective Swimwear item from your order. You can email us at email@example.com or use our chat portal.