Vanessa Mooney Jewelry | Returns + Repairs

Your cart is empty

But you might like...

Spend $300 more to get free domestic shipping

Subtotal:

EXCHANGES, STORE CREDIT & RETURNS

← Back to FAQ
 

• REFUNDS, EXCHANGES & STORE CREDIT

REFUNDS, EXCHANGES & STORE CREDIT RETURN WINDOW

  • We accept refunds, exchanges, and store credits via our Online Returns Center.
  • You have 21 days from the shipping date to initiate a return or exchange. This applies to made-to-order items as well, starting from the shipping date once in stock.
  • Returns must be in new condition with original tags attached, unworn, unwashed, and free of alterations. Items showing signs of wear (stains, odor, missing tags, missing accessories, etc.) are not eligible for a refund, exchange, or store credit.
  • Return shipping costs $15 for refunds unless the item was damaged or faulty.
  • A 25% restocking fee applies to returns of impaired or flawed products, deducted from the refund or store credit amount.
  • Final Sale items are not eligible for return, store credit, or exchange.

Discount  + Store Credit Codes

  • Items purchased with any discount code or sale are not eligible for return, but can be exchanged or returned for store credit.
  • Only one discount can be used per order. Discounts cannot be combined.
  • Unfortunately, store credit codes and discount codes cannot be combined.
  • Customers receive an additional 10% of the purchase price for store credit returns instead of refunds.
  • US orders ship via USPS from CA. Delivery takes about 2 days within CA and 3-5 days outside CA.

RETROACTIVE SALE DISCOUNTS

Discount codes, sale prices, and flash sale prices are only valid during the sale period and cannot be applied after the sale has ended. Due to our limited inventory, items may sell out quickly, and we cannot offer sale pricing outside the sale window. Thank you for understanding!

US orders ship via USPS from CA. Delivery takes about 2 days within CA and 3-5 days outside CA.

ORDER HISTORY AND STATUS

Sign in to your account to view the status of pending orders and your order history.

CANCELLING AN ORDER

We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences we cannot guarantee customer service will receive your request before the order ships.

To Cancel an Order Online:

  1. Login to your Vanessa Mooney account
  2. View ‘My Account’ page
  3. Open 'Order Status' for the order number
  4. Under Order Actions tab, select 'Cancel'
  5. If the order has shipped, the cancel option will not be available.
  6. You will receive an email confirmation

LATE RETURNS

If you request an exchange or store credit after the return window, our Online Returns Center will reject it. If you send an ineligible return without using our Online Returns Center our warehouse cannot process it, and it will be disposed of or sent back at your expense. For assistance, please email support@vanessamooney.com.

EXCHANGES & STORE CREDITS OUTSIDE THE UNITED STATES

We do not provide pre-paid return shipping labels for international orders. Customers are responsible for all international return shipping costs. Initial outbound shipping costs, duties, and taxes are non-refundable. For defective or damaged items, please contact us at support@vanessamooney.com.

We do not offer international exchanges. Please follow our international returns process and place a new order using the store credit issued by our customer service.

Order History and Status

Sign in to your account to view the status of pending orders and your order history

Making Changes To An Order

To modify or edit your order, we recommend you cancel the order and place a new order. Alternatively, we can cancel an order upon request at any point before it ships out. You can then place a new order for the correct product.

Cancelling An Order

We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences we cannot guarantee customer service will receive your request before the order ships.

To Cancel an Order Online:

  1. Login to your Vanessa Mooney account
  2. View ‘My Account’ page
  3. Open 'Order Status' for the order number
  4. Under Order Actions tab, select 'Cancel'
  5. If the order has shipped, the cancel option will not be available.
  6. You will receive an email confirmation

Late Returns

If you attempt to initiate an exchange or store credit request outside of the allotted return window, our Online Returns Center will reject the request. If an ineligible return is independently shipped back to us without using our Online Returns Center, our warehouse cannot process it and it will be disposed of or shipped back to you at the customer's expense. Please email support@vanessamooney.com for any help you may need or requests.

EXCHANGES & STORE CREDITS Outside The United States

We do not provide pre-paid return shipping labels for international orders. Customers are responsible for all international return shipping costs. Initial outbound shipping costs, duties, and taxes are non-refundable. For defective or damaged items, please contact us at support@vanessamooney.com.

We do not offer international exchanges. Please follow our international returns process and place a new order using the store credit issued by our customer service.

Returning International orders:

  1. Read our Return Policy, Exchange & Store Credit thoroughly. We may refuse returns that do not meet our requirements. 
  2. Place all returnable items back in their original packaging. 
  3. Include your original packing list to prove the country of origin is the US. 
  4. Ship the return package using your chosen carrier to  272 Rockaway Road Oakview, CA 93022.  Declare the contents as "9801 US GOODS RETURNING" on your commercial invoice to avoid deductions from your exchange or store credit.

We cannot issue exchange or store credit until the package is received. If the package is lost in transit, it is your responsibility to file a claim with your carrier, if insurance was purchased.

DEFECTED ITEMS

  • If you receive a defected item, we are very sorry! Please proceed to make a return using our Online Returns Center. Once we receive your return, please allow 7-10 business days for processing, inspection, and issuing store credit or exchange. The estimated return amount in our Online Returns Center is approximate; we may adjust it based on the condition of the returned items.
  • We offer pre-paid shipping labels for defective products or incorrect orders.

-->