Returns & Exchanges

RETURNS

Vanessa Mooney will accept items purchased from vanessamooney.com only within 21 days of delivery date. Merchandise must be in its original condition, unworn and free of any damages.

Please allow 3-5 business days for your return to be fully checked in and processed.

Any Sale items purchased for 20% off our higher or purchased with a promotional code are eligible for store credit only.

Any Sale items 60% off higher are considered final Sale and are not eligible for refunds, store credit, or exchange.

If an item appears damaged upon delivery please contact us immediately.

Returns for repairs must fall under our Repair Guidelines on our website.

If any return does not meet the above requirements, the return will not be accepted and will be immediately returned to you. We reserve the right to refuse any return due to signs of wear or misuse. If you have any questions, please email websales@vanessamooney.com.

 

REPAIRS

If the item was purchased within the last 6 months and and we have confirmed we are able to repair the item, there is a 10% repair fee. If the item was purchased over 6 months ago, there is a 20% repair fee.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. 

Items purchased through other retailers whom are located within the United States must be returned for repair to the store or website where the item was originally purchased. They must request a repair authorization and have it shipped to us directly. If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Items purchased through any and all other retailers located outside of the United States are subject to shipping fees to and from our warehouse.

We are unable to refund any shipping or handling fees related to your purchase or return. 

For any questions regarding this please email websales@vanessamooney.com.