Returns + Repairs

RETURNS

Vanessa Mooney will accept items purchased from vanessamooney.com only within our specified return window (see below). Merchandise must be in its original condition, unworn and free of any damages to be exempt from any restocking fees.

We do carefully watch return patterns for potential abuse and over-returning by individual customers, so we reserve the right to refuse return service when we deem necessary.

Returns Center

 

CAN I RETURN SALE ITEMS?

Sorry, but anything purchased from the sale collection is final sale and not eligible for return. If you have any questions about an item before purchasing it, you can always contact us at websales@vanessamooney.com. If you purchase a sale item and it arrives damaged, that's a different story, so contact us right away!

 

RETURN WINDOW

In light of the Holidays, we understand that many items purchased in the next few weeks may not be received until late December. So we are expanding our return window from the normal 21 days to accommodate. Anything purchased now through the holidays is eligible for return until January 3, 2018.

 

LATE RETURN

If you attempt to initiate a return outside of the window, our online returns center will reject it and let you know. If you do happen to ship an ineligible return without using our online return center, our warehouse cannot process it and must ship it back to you.

 

EXCHANGES

Sorry, we are unable to process exchanges. If you want a different item(s), we recommend initiating a return for the item(s) you don't want, and then just placing an entirely new order for the item(s) you do want. You'll likely receive the new item(s) faster this way, since we don't have to wait for your return, process it, and then ship the replacement.

 

WHEN WILL I GET MY REFUND?

Once you have shipped the return back to us, allow normal shipping times for us to receive it. You can track your return shipment in our online returns center. Once we have received your return, please allow up to 3 business days for us to process it, look over the items and issue your money back. Please note that the estimated return amount that displays in our online returns center is indeed estimated, as we must reserve the right to make any necessary adjustments based on the condition of the item(s) being returned. 

 

RETURNS IN THE UNITED STATES

For returns inside the United States, you can initiate a return through our online returns center. Simply input the email you made the order with, and the rest is a piece of cake. 

Returns Center

 

RETURNS OUTSIDE THE UNITED STATES

For returns outside the US, please contact us at websales@vanessamooney.com. Let us know your order number and what items you'd like to return. We can then send you a prepaid return label. Upon receipt of your return, we will make a small $20 deduction from your refund amount to help offset the cost of the international return shipment.

 

HOW DO I SHIP THE RETURN?

If you have the original packaging, all the better. If not, just safely package everything in a mailer and tape the shipping label to it. The return address will be provided on the label. Then just get it to USPS.

 

 

REPAIRS

If the item was purchased within the last 6 months and and we have confirmed we are able to repair the item, there is a 10% repair fee. If the item was purchased over 6 months ago, there is a 20% repair fee.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. 

Items purchased through other retailers whom are located within the United States must be returned for repair to the store or website where the item was originally purchased. They must request a repair authorization and have it shipped to us directly. If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Items purchased through any and all other retailers located outside of the United States are subject to shipping fees to and from our warehouse.

We are unable to refund any shipping or handling fees related to your purchase or return. 

For any questions regarding this please email websales@vanessamooney.com.