Shipping

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LOST OR MISSING PACKAGES

• We are not responsible for lost or stolen packages. Contact the shipping carrier (USPS, FedEx, UPS, DHL, etc). If your package is lost in transit, it is the carrier's responsibility. Please contact the carrier directly for assistance. If your package was insured you can initiate a claim with them.
• We recommend being aware of typical delivery times in your area and ensuring someone is available to receive the package.
• For added security against theft or loss, choose the appropriate shipping method. Our Free Priority Shipping via USPS does not include comprehensive insurance or signature confirmation. If you prefer these protections, consider selecting a FedEx option during checkout.
  
• If you haven't received a shipping notification within 30 days of placing your order, please contact us at support@vanessamooney.com. 

Where We Ship

• We ship nationwide across the United States and to most international destinations from our warehouse in California, USA.
• Orders ship USPS Priority, unless you select another option. USPS Priority typically ships 2 business days within CA, and about 3-5 business days to other states. During peak sales periods, please allow up to 10 business days for your order to ship. We appreciate your understanding as a small team!
• Please note, we do not ship on weekends or US holidays.
• For US orders totaling $250 or more, a signature may be required upon delivery.
• International Customers: We now offer discounted DHL Worldwide and UPS Shipping for safe, fast, and reliable international delivery. You can select this option at checkout.

Shipping Fees

• Orders $300 or more are eligible for free shipping. Otherwise, we do not provide free shipping or return labels.
• Orders under $300 are charged a $15 shipping and handling fee. 
• Returns require a $15 shipping and handling fee.
• Exchanges require a $15 shipping and handling fee for each incoming and outgoing package in your exchange order.

Shipping Rates & Delivery Estimates

Vanessa Mooney’ s offices & warehouses are in sunny California, we are a small team of 4 happy & dedicated woman. During Sale times and busy months our customer service can experience delays. Please remember to be patient and we will take care of you as soon & as quickly as we can.

Disclaimer:

Expedited US shipping offers, such as Free FedEx 2-Day Shipping, apply exclusively to In Stock items. Orders with pre-order items will be divided, shipping in-stock items promptly. Pre-order items will ship via our standard USPS Priority once available.

We cannot guarantee exact delivery within estimated time frames, as these are approximate. Our responsibility ends once packages leave our facility, and we are not liable for delays, lost, or stolen packages. For delivery issues, please contact your courier directly.

 

SERVICE	COST	EXPECTED ARRIVAL (after order is processed)
US DOMESTIC
USPS PRIORITY	FREE on US orders $300+ $15 Flat Rate on US orders -$300	5–7 business days
United States: FedEx 2 Day	Rate calculated at checkout	Within 2 business days
United States: FedEx Overnight	Rate calculated at checkout	Next business day
INTERNATIONAL (NON-US)
International: DHL Options	Rate calculated at checkout *	5–21 business days (depending on location)
International: FedEx Options	Rate calculated at checkout *	5–14 business days (depending on location)
* Please note, International duty fees and taxes are not included in shipping cost.

INTERNATIONAL SHIPPING

We use DHL, FedEx and UPS for international shipments. 

Shipping rates are calculated at checkout and vary based on destination and chosen service. We offer economy and expedited rates where available.

Please note: Jewelry may experience customs delays, affecting delivery times.

All customs and duty fees are the customer's responsibility. Fees vary by country; contact your local customs office for details. Shipping costs are non-refundable, including for returns, rejected packages, or unpaid duties.

If a package is returned due to unpaid duties, the customer covers the return duty fees. We will refund your order minus these fees.

Ensure your address is correct; Vanessa Mooney Jewelry is not responsible for delays or lost packages due to incorrect addresses.