Ordering & Payment

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Ordering & Payment

Order Info / Updates

Once your order is placed, you will be redirected to an order status page that you can refer back to at any time. Please take note of your Order Number, as we will require this to look into any customer service issues you may have. You will also receive a confirmation email within a few minutes, and then subsequent notification emails as soon as your order ships, is out for delivery, and is finally delivered.

If you have any questions regarding the placement, payment or shipment of your order, please contact us at support@vanessamooney.com


Order Changes / Cancellations

Once an order is placed, we are generally unable to make any changes or cancellations. You may request to change or cancel your order by contacting support@vanessamooney.com Be sure to include your order number in your message. We will do our best to cancel it before it is shipped. If accepted, once your order has been cancelled you may place a new order with the replacement items.

Once an order leaves our warehouse, we are unable to make any changes or cancellations.


Discount Codes

Full-priced items that were discounted using a Sitewide or Holiday code are not eligible for return or exchange or store credit within our standard return window, unless otherwise stated. Sale section items that were further discounted after markdown using a code are not eligible for return or exchange or store credit if marked as Final Sale, and are subject to our Final Sale policy.

Sitewide discount codes have exclusions, unless otherwise stated.

Only one discount code may be used per order. Discounts cannot be stacked.


Each order is carefully packaged in Vanessa Mooney branded boxes. We currently do not offer any type of specialty gift wrap. 

At this time, Gift Messages are not supported.


Accepted Payment Methods


  • We accept most major credit cards, including Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

  • Available in the US, New Zealand, Canada, and UK.
  • Pay with 4 simple, interest-free installments. afterpay is a platform built for shoppers, that empowers you to buy now, pay over time and avoid interest repayments.
  • Maximum order value is $2000
  • For more information visit afterpay


    • Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.



      In order to ensure the protection of our customers, we sometimes put orders on hold for verification. We use a fraud detection system that flags orders based on certain criteria. If your order gets flagged, we will reach out immediately to make sure you're not a bot. Once verified, your order will ship as usual.