Shipping

FREE US GROUND SHIPPING 

We ship anywhere in the United States and most International countries. Orders ship from our Los Angeles warehouse. All orders are shipped via USPS and Fedex.

SHIPPING RATES & DELIVERY

SERVICE
COST
EXPECTED ARRIVAL (after order is processed)
Standard Shipping
FREE
2–10 Business Days
2 Day Shipping
Calculated at Check Out
2 Business Days
Overnight
Calculated at Check Out
Next Business Day
International Shipping
Calculated at Check Out
6–10 Business Days
*shipping rates and changes may apply

DOMESTIC SHIPPING

All online orders must be paid with a credit card or PayPal. We accept American Express, Visa and MasterCard. Please note: your billing address must match the billing address of the credit card used for purchase. 

We ship anywhere in the United States. 

Orders will ship within 2 Business Days. During Higher Volume Sales it can be up to 3-5 Business Days.

Please note that we do not ship on Saturdays, Sundays, or holidays.

All orders are shipped using Fed-Ex unless you select Free Shipping via USPS.  All Orders placed after 12:00PM PST (excluding orders placed on weekends or holidays) will be processed the next day.)

We offer free shipping on US Ground orders only. Free Shipping is through the US Postal Service via USPS First Class Mail. They take up to 2-10 days.

FedEx Ground Shipping takes 2-4 days but if you are local you could receive it the next day.

FedEx Two Day takes 2 Business days.

FedEx Overnight takes 1 Business day.

Once your order is processed you will get an email that contains your tracking info. Please use this to track your package.

If you have any questions regarding the payment or shipment of your order, contact us at websales@vanessamooney.com.

INTERNATIONAL SHIPPING

We use Fed-Ex for international shipments. We currently offer USPS International Shipping at a reduced price for the following countries: Canada, UK, Australia, Germany & Switzerland. 
Vanessa Mooney Jewelry is not responsible for any lost packages through the Postal Service. 

Standard International Shipping is free for orders $200 and above. For orders below that, rates are calculated at checkout and can vary widely depending on the address and rate chosen. We offer an economy rate and an expedited rate.

Jewelry can sometimes take extra time going through customs, which may add some time to your shipment.

All customs and duty fees are the customer's responsibility to pay. Duties and taxes vary by country. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees.

If package is returned due to the customer refusing to pay duties, the customer is responsible for the duty fees of import to the US. Vanessa Mooney will refund you for the order minus the fee for the refusal of the duty fees. 

Please ensure your address is correct as Vanessa Mooney Jewelry cannot be held responsible for any delays or lost packages due to an incorrect address.

PRE-ORDERED ITEMS

Domestic orders that include pre-ordered items, will be split into two shipments. All items available will ship within 2 Business Days and all pre-ordered items will ship at date given on product page. 

International orders that include pre-ordered items, will be held until the pre-ordered item(s) is available to ship. Ship windows for pre-ordered items can be found on product page.

Please note the time frame given is an estimated shipping window and shipping dates are subject to change in rare instances.