Package lost/stolen/damaged?

If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood, and make sure someone is home to receive the package.

Please choose the right shipping method if you have concerns of package theft or loss. Our Free Shipping option is provided by USPS, which does not include comprehensive insurance or signature confirmation. If you would like these safeguards added to your shipment, we suggest choosing FedEx at checkout.

If your package is lost in transit (very rare) this is the carrier's responsibility. In this case you may reach out to USPS or FedEx directly for assistance. If your package was insured, send us an email right away at and we can file a claim.

Where We Ship

We ship anywhere in the United States and most International countries. Orders ship from our Los Angeles warehouse.

Processing (packing/shipping) Your Order

Orders will ship within 2-3 Business Days but may ship sooner, or same day if placed before noon PST during normal volume periods. During High Volume Sales it may take 5-7 Business Days to ship. Thanks for your patience with our growing brand!

Please note that we do not ship on Saturdays, Sundays, or holidays.


EXPECTED ARRIVAL (after order is processed)
Free First Class
2–10 Business Days
FedEx Ground
Calculated at Check Out
1–5 Business Days depending on location 
FedEx 2 Day
Calculated at Check Out
2 Business Days Max
FedEx Overnight
Calculated at Check Out
Next Business Day
International Shipping
Calculated at Check Out
6–10 Business Days
*shipping rates and changes may apply


We use Fed-Ex for international shipments. We currently offer USPS International Shipping at a reduced price for the following countries: Canada, UK, Australia, Germany & Switzerland. 
Vanessa Mooney Jewelry is not responsible for any lost packages through your Country's Postal Service. 

Standard International Shipping is free for orders $200 and above. For orders below that, rates are calculated at checkout and can vary widely depending on the address and rate chosen. We offer an economy rate and an expedited rate.

Jewelry can sometimes take extra time going through customs, which may add some time to your shipment.

All customs and duty fees are the customer's responsibility to pay. Duties and taxes vary by country. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees.

If package is returned due to the customer refusing to pay duties, the customer is responsible for the duty fees of import to the US. Vanessa Mooney will refund you for the order minus the fee for the refusal of the duty fees. 

Please ensure your address is correct as Vanessa Mooney Jewelry cannot be held responsible for any delays or lost packages due to an incorrect address.


Domestic orders that include pre-ordered items, will be split into two shipments. All items available will ship within 2 Business Days and all pre-ordered items will ship at date given on product page. 

International orders that include pre-ordered items, will be held until the pre-ordered item(s) is available to ship. Ship windows for pre-ordered items can be found on product page.

Please note the time frame given is an estimated shipping window and shipping dates are subject to change in rare instances.


Order Info/Updates

Once your order is placed, you will be redirected to an order status page that you can refer back to at any time. Bookmark it! You will also immediately receive a confirmation email, and then subsequent notification emails as soon as your order ships, is out for delivery, and is finally delivered.

If you have any questions regarding the payment or shipment of your order, contact us at